1 About This Policy
This Privacy Policy explains how deshgame collects, uses, stores, and protects the personal information of players who register for and use the online gaming services available at deshgame.net. It also explains your rights in relation to the personal data we hold about you.
By registering an account with deshgame or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of our Terms and Conditions and should be read alongside them.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated to registered players via email or a notice on the platform. The date at the top of this page reflects when the current version came into effect.
If you have questions about this policy or how deshgame handles your personal data, please contact us at support@deshgame.net before creating an account.
2 Who We Are
Deshgame is the operator of the online gaming platform accessible at deshgame.net. Deshgame acts as the data controller for the personal information collected through this platform, meaning we determine the purposes and means by which your personal data is processed.
Deshgame operates under a valid gaming licence and complies with applicable data protection and privacy laws in the jurisdictions where it is licensed to operate. Our platform is designed for adult players in the Philippines and other permitted markets.
For all privacy-related matters, the primary point of contact is our support team reachable at support@deshgame.net.
3 Personal Data We Collect
Deshgame collects the following categories of personal data, depending on the services you use and the stage of your account lifecycle:
Identity & Contact Information
- Full legal name as it appears on your government-issued ID
- Date of birth
- Residential address
- Email address
- Mobile phone number
- Nationality and country of residence
Identity Verification Documents
- Government-issued photo ID (e.g. Philippine passport, PhilSys National ID, UMID, driver's licence, SSS ID, Voter's ID)
- Proof of address (e.g. utility bill, bank statement not older than 90 days)
- Proof of payment account ownership when required for withdrawal verification
- Selfie or live photograph when requested for biometric verification
Financial Information
- Registered GCash, Maya, GrabPay, Coins.ph, or bank account details used for deposits and withdrawals
- Transaction history including deposit amounts, withdrawal requests, and bet settlement records
- Bank card details (card number, expiry, cardholder name — processed securely through our payment provider and not stored in full by deshgame)
Gaming & Behavioural Data
- Betting history, game results, wagering amounts, and win/loss records
- Promotions claimed and bonus wagering activity
- Responsible gaming preferences including deposit limits and self-exclusion elections
Technical Data
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser information
- Session timestamps, pages visited, and click-stream data
- Cookie identifiers and similar tracking technologies
Communications Data
- Content of messages sent to deshgame support via live chat or email
- Support ticket history and resolution notes
- Records of any complaints and their outcomes
4 How We Collect Your Data
Deshgame collects personal data through three main channels:
- Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. The information you type into forms or upload as documents comes directly from you.
- Automatically through your use of the platform: When you browse deshgame.net or use our services, we automatically collect technical and behavioural data such as your IP address, device information, session data, and cookies. This happens whether or not you are logged in.
- From third parties: We may receive information about you from our payment providers (e.g. confirmation that a GCash transaction was completed), identity verification services (e.g. confirmation that your ID document is authentic), fraud prevention services, and in some cases from other gaming operators or self-exclusion registers if required by our licensing conditions.
5 Why We Use Your Personal Data
Deshgame uses your personal data for specific, lawful purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The main purposes are:
- Account creation and management: To register your account, verify your identity, and maintain accurate records of your account activity.
- Payment processing: To process deposits and withdrawals using your registered Philippine payment methods and to confirm that transactions are sent to the correct account.
- Identity verification (KYC/AML): To verify your identity as required by our licensing conditions and to comply with applicable anti-money laundering laws. This typically involves reviewing the ID documents and financial records you provide.
- Service delivery: To allow you to place bets, participate in games, claim promotions, and access all features of the deshgame platform.
- Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance.
- Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on our platform.
- Responsible gaming: To monitor gaming activity, enforce deposit limits and self-exclusion elections, and support players who may be showing signs of problem gambling.
- Legal compliance: To meet our obligations under applicable gaming, financial, and data protection laws, and to respond to lawful requests from regulatory and law enforcement authorities.
- Platform improvement: To analyse usage patterns in aggregate to improve the platform's features, performance, and user experience.
6 Legal Basis for Processing
Deshgame processes your personal data on the following legal grounds, depending on the type of processing involved:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (the deshgame Terms and Conditions) |
| Processing deposits and withdrawals | Performance of a contract |
| Identity verification and KYC/AML checks | Legal obligation (licensing and anti-money laundering laws) |
| Fraud detection and account security | Legitimate interests of deshgame and protection of players |
| Responsible gaming monitoring | Legal obligation and legitimate interests |
| Customer support | Performance of a contract and legitimate interests |
| Platform analytics and improvement | Legitimate interests (anonymised/aggregate data) |
| Direct marketing communications | Consent (you can withdraw this at any time) |
Where deshgame relies on legitimate interests as its legal basis, we have assessed that those interests are not overridden by your rights and interests as a data subject.
7 Sharing Your Personal Data
Deshgame does not sell, rent, or trade your personal data to any third party. We may share your data with carefully selected third parties only where it is necessary for the purposes described in this Privacy Policy:
- Payment providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet processors, and Visa/Mastercard card processors receive the transaction data necessary to complete your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
- Identity verification services: Third-party KYC providers who assist us in verifying the authenticity of your government-issued identification documents and performing AML screening.
- Fraud prevention and security services: Providers who help us detect suspicious activity, account takeovers, and potential money laundering on the deshgame platform.
- Regulatory and law enforcement authorities: Where we are required by law, court order, or our licensing conditions to disclose information about an account or transaction, we will do so. This includes compliance with anti-money laundering reporting obligations.
- Gaming platform and software providers: Our technology partners who provide the infrastructure, games, and sportsbook software that power deshgame may process certain technical and gaming data as part of service delivery. These partners are contractually bound to use data only for the purposes we specify.
- Professional advisers: Our legal, accounting, and auditing advisers in the course of their professional duties, under strict confidentiality obligations.
All third parties with whom deshgame shares personal data are required to handle it securely, use it only for the agreed purpose, and comply with applicable data protection laws. We do not permit them to use your data for their own marketing purposes.
8 Cookies and Tracking Technologies
Deshgame uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyse usage patterns. A cookie is a small text file stored on your device when you visit a website.
Types of cookies we use
- Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraud. You cannot opt out of essential cookies without disabling the site entirely.
- Functional cookies: Remember your preferences such as language settings, display options, and bet slip configuration so you don't have to reset them each visit.
- Analytics cookies: Help us understand how players use deshgame — which pages are visited most, where players drop off, and how the platform performs on different devices. This data is processed in aggregate and does not identify individual players.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the deshgame platform, particularly features that require a persistent session.
9 Data Security
Deshgame takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure:
- SSL/TLS encryption on all data transmitted between your device and the deshgame platform
- 3D Secure authentication for bank card payments
- Hashed and salted storage of passwords — deshgame staff cannot read your password
- Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
- Regular security testing and vulnerability assessments of our platform infrastructure
- Secure, encrypted storage of uploaded identity verification documents
While we work hard to maintain these protections, no online system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password, never share your login details or OTP with anyone, and notify deshgame immediately if you suspect unauthorised access to your account.
10 Data Retention
Deshgame retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The key retention periods are as follows:
- Active account data: Retained for the duration of your account being open and active with deshgame.
- Identity verification documents: Retained for a minimum of five years after account closure, as typically required by anti-money laundering regulations.
- Transaction records: Retained for a minimum of five years after the transaction date, in accordance with financial record-keeping requirements.
- Betting history: Retained for a minimum of five years after the relevant events, to support dispute resolution and regulatory compliance.
- Support communications: Retained for up to three years after the last interaction, unless a longer period is required by a regulatory or legal matter.
- Technical and cookies data: Session data is deleted when you close your browser. Analytics data is typically retained in aggregate for up to 24 months.
When data reaches the end of its retention period and there is no legal basis for continued storage, deshgame will securely delete or permanently anonymise it.
11 Your Data Rights
As a data subject, you have the following rights in relation to the personal information deshgame holds about you. To exercise any of these rights, contact us at support@deshgame.net. We will respond within a reasonable timeframe and in accordance with applicable law.
You can request a copy of the personal data deshgame holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update some information directly through your deshgame account settings.
In certain circumstances, you have the right to request that deshgame delete your personal data — for example, where the data is no longer necessary for the purpose it was collected or where you withdraw consent and there is no other lawful basis for processing. This right is not absolute and may be limited by legal obligations such as AML record-keeping requirements.
You may ask deshgame to restrict the processing of your personal data in certain situations — for example, while we investigate a dispute about its accuracy or while we consider an objection you have raised.
Where deshgame processes your data on the basis of legitimate interests, you have the right to object to that processing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on your consent or on a contract, and carried out by automated means, you may request that deshgame provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
Where deshgame processes your data based on your consent — such as for direct marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
Deshgame will not charge a fee for processing most data rights requests. If a request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or decline to act on it. We will explain our reasoning if this applies to your request.
12 Children's Privacy
Deshgame is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm their age, and we use identity verification to check that account holders meet the minimum age requirement.
If we discover that a minor has registered an account, we will immediately close the account, void any bets placed, and ensure that any funds deposited are returned to the source. Parents or guardians who believe a minor may have registered on deshgame should contact our support team immediately.
13 Cross-Border Data Transfers
Deshgame is primarily focused on serving Filipino players, and we process personal data within our operating infrastructure. In some cases, personal data may be processed or stored by our technology partners or service providers in locations outside the Philippines.
Where such transfers take place, deshgame ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that require the recipient to handle your data in a manner consistent with this Privacy Policy and applicable data protection law.
By using the deshgame platform, you acknowledge that your personal data may be transferred to and processed in locations outside your country of residence, subject to the safeguards described above.
14 Updates to This Privacy Policy
Deshgame may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable laws. When we make material changes, we will notify you by email to your registered address or by displaying a prominent notice on the deshgame platform before the changes take effect.
The "Last updated" date at the top of this page will be revised whenever we publish a new version. We encourage you to review this policy periodically so you are always aware of how your data is being handled.
Your continued use of the deshgame platform after a revised Privacy Policy has been notified and published constitutes your acceptance of the updated version.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way deshgame handles your personal data, please get in touch with our team:
- Live Chat: Available inside your deshgame account — fastest for urgent matters.
- Email: support@deshgame.net — for detailed enquiries or formal data rights requests, email is preferred so we have a clear written record.
When submitting a data rights request by email, please include your full name as registered on your account and a clear description of your request. This will help us locate your records and process your request promptly.
For related platform policies, please also review our Terms and Conditions and our Responsible Gaming page.